HASSLE-FREE RETURNS & EXCHANGES
SHIPPING POLICY
We want you and your pets to be delighted with your purchases from Canine Kitchen & Pet Services. If for any reason you are not completely satisfied, our hassle-free return and exchange policy ensures that you can shop with confidence. Whether you need to return or exchange a product, our team is here to assist you every step of the way, making the process simple and stress-free.
RETURN & EXCHANGE POLICY
🐾 Returns
You may return eligible items within 14 days of delivery for a refund or exchange.
To qualify for a return:
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Items must be unused and in their original condition
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Items must be in original packaging
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You must provide proof of purchase
⚠️ For hygiene and safety reasons, we cannot accept returns on opened dog treats or food products unless they are faulty.
🐾 Faulty or Incorrect Items
If your order arrives:
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Damaged
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Faulty
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Incorrect
Please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Clear photos where possible
We will arrange a replacement or full refund as quickly as possible.
🐾 Exchanges
We are happy to offer exchanges where stock is available.
To request an exchange:
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Email us at caninekitchen@icloud.com
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Include your order number and the item you would like instead
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Wait for return instructions before sending anything back
Customers are responsible for return postage costs unless the item is faulty or incorrect.
🐾 Refunds
Once your return is received and inspected:
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Refunds are processed to the original payment method
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Please allow 3–5 working days after approval
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Original shipping costs are non-refundable unless the item was faulty
🐾 Return Address
Please do not send items back without contacting us first.
To start a return, contact:
📧 caninekitchen@icloud.com
📞 07757 771086
We will provide the correct return instructions.
🐾 Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned unless faulty:
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Opened natural dog treats
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Perishable pet food
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Used pet products
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Custom or personalised items (if introduced)
💙 Our Promise
We’re a small UK pet business that genuinely cares about dogs and their owners. If something isn’t right, please reach out — we’ll always do our best to put it right quickly and fairly.